GWIN Returns & Exchange Policy

Address: 114 22nd Street, Old Hickory, TN 37138
Email: contact@gwinhvac.com
Phone: 615-538-7979

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General Returns Guidelines

• Notification of return must be made within 30 days of the delivery date. Requests after this timeframe will not be accepted.

• If an order is cancelled or refused after the product has shipped, a restocking fee (outlined below) will apply.

• If the customer provides an incorrect shipment address or phone number, and the carrier cannot deliver, the shipment will be returned to the warehouse and subject to the applicable restocking fee.

• If GWIN or the carrier cannot contact the customer with the provided number and the order is returned, the order will be subject to a 35% return and restock fee.

• Storage fees may apply if the customer does not schedule a delivery appointment within 3 days of the shipment reaching the final terminal.

Fees:

• A minimum 35% restocking fee will be charged for all processed returns.

• If the order was not processed, a 5% processing fee will apply instead.

• Storage fees are determined by the carrier, we do not add additional fees. 

Eligibility:

• Only unused products in their original packaging (box and pallet) are eligible for return.

• Products that have been used or installed cannot be returned.

• In some cases, the customer may be responsible for arranging return shipment via FedEx or a similar carrier.

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Products Ineligible for Returns or Exchanges

• Modified products

• Products in non-resalable condition

• Products without an order number

• Products not in original packaging

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Damaged Products

If you receive a damaged order, please follow these steps:

1. Visible Damage at Delivery:

   • Take clear photos

   • Refuse the package

   • Note the damage with the driver on the Bill of Lading or Freight Bill

2. No Visible Damage on Box:

   • Inspect the product immediately upon receipt

   • If damage is found, take photos and contact us within 24 hours

Report Damages To:
📧 Email: contact@gwinhvac.com 
Include:

• Your Order Number

• Detailed description of the issue

• Photos of the damage

Our team will assist you with a prompt replacement.

All damages must be reported within 24 hours of delivery. Claims after this period will be denied.

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Exchange Policy

General Exchange Guidelines

• Notification of exchange must be made within 30 days of delivery. Requests after this timeframe will not be accepted.

• A minimum 35% restocking fee applies to all exchanges.

• Only unused products in their original packaging are eligible.

• Used or installed products cannot be exchanged.

Process

1. Arrange for pickup of the item being exchanged.

2. The warehouse will inspect the item to confirm it is in new, resalable condition.

3. A refund (minus restocking fees) will be issued to the original payment method.

4. You may then place a new order for the desired product.

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 GWIN – WIN With GWIN.
114 22nd Street, Old Hickory, TN 37138
📧 contact@gwinhvac.com | ☎ 615-538-7979